Frequently asked questions
If you have an issue with any of our products we encourage you to contact us immediately. It is CLESIGN's policy that every customer should be treated with dignity and respect and every attempt should be made to satisfy our customers. We take pride in the products that we represent and we work hard to ensure your satisfaction
CLESIGN is committed to providing the highest level of customer care. To ensure each customer is completely satisfied, we guarantee all CLESIGN products to be free of manufacturer defects and to perform to the highest quality standards
Returns Our policy lasts 14 days.
We stand behind everything we sell, If you are not completely satisfied with your purchase, your order can be returned (we will deduct the cost of freight refund), we cannot refund shipping charges or pay for return shipping unless the wrong item was shipped.
If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Simply fill out the
Return Form and place it in your package
IS THERE A WARRANTY ON CLESIGN PRODUCTS?
The lifespan of the CLESIGN Mats can depend on several factors such as how often your mat is used, how intense your practice is, how you care for your mat and so on. We’re confident all CLESIGN Mats will last a good amount of time, and provide great value for our customers!
We have made a conscious decision to produce mats using biodegradable materials and sustainable manufacturing processes, and we focus very much on ‘quality’ over ‘quantity’ of use. We believe that the best mat for a truly Yogic practice is also one that minimizes our impact on the environment and our mat, being completely biodegradable, does that. Many other mats do not and will have an ongoing environmental impact long after they have stopped being used.
We know that sustained practice can wear a mat out, in the same way that a pair of running shoes will become worn out, and eventually this will reduce the effectiveness of your mat on your practice. Hence it is not practicable for us to offer a CLESIGN guarantee or a warranty, but firmly believe we’ve got the best balance of eco-friendliness and durability.
RETURN WILL BE ACCEPTED OR NOT?
Your return will be accepted if your item:
Is returned within 30 days of receipt.
Has not been used, worn, and washed.
The following returns are not accepted:
Tags and Packaging are attached.
Over 30 days since you received your order.
Item has been actively used or worn.
Item has been altered or washed.
Tags or Packaging have been removed.
Customized items cannot be refunded unless defective or damaged during shipping.
Additional non-returnable items: Gift cards