Frequently asked questions
DO YOU SHIP TO MY COUNTRY? HOW MUCH WILL IT COST AND HOW LONG WILL IT TAKE?
We ship worldwide! Each region has a different time limit, which is about 3-7 days.
If you have any questions, please feel free to
get in touch with our team and we would be happy to help!
ORDER DELIVERY TIMES
We aim to get your ECO mat to you as quickly as possible!
Our warehouse teams process all online orders from Monday to Friday and we aim to dispatch within 1 working day of purchase.
Orders placed on a Saturday or a Sunday and public holiday will be dispatched on Monday, or the next working day.
To ensure delivery within the specified time frame, orders must be placed by 12pm HK time (+8)
We use Hong Kong as a logistics inventory area in order to transport products to all parts of the world.
WILL I BE CHARGED ANY DUTIES OR TAXES?
Your order will be shipped from our HK-based warehouse, and no import duties or taxes will be charged for deliveries to destinations within the HK.
For all other destinations, import duties and taxes are applicable to your order according to the customs laws of your country.
Any charges on an order must be paid by the person receiving the parcel. CLESIGN has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
WHOLESALE / OEM ORDER DELIVERY TIMES
20 - 30 working days depends on QTY
*This service is not a guaranteed timed service although currently over 99% of 30 working day deliveries arrive with our customers.
For wholesale orders, we will send shipping by the sea.
(The estimated time can be as follows)